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How can we help you today?
Whether you're using RepU Workspace on the web or on iOS, our support team is ready to help. Browse the FAQs below or reach out directly.
iOS App Support
Having issues with the RepU Workspace app on iPhone or iPad? We can help.
Report an iOS issueContact Form
Prefer a form? Use our contact page to send your enquiry directly to the team.
Open contact form →Frequently asked questions
How do I create a RepU Workspace account?
RepU Workspace accounts are provisioned by your organisation administrator. If your company has a RepU Workspace subscription, your administrator will send you an invitation email. If you are interested in setting up a new Workspace for your organisation, please contact us via the link below.
I forgot my password. How do I reset it?
On the RepU Workspace sign-in screen, tap or click 'Forgot password?' and enter the email address associated with your account. You will receive a password reset link within a few minutes. If you don't receive the email, check your spam folder or contact support.
How do I download the RepU Workspace iOS app?
The RepU Workspace iOS app is available on the Apple App Store. Search for 'RepU Workspace' or follow the link provided by your organisation administrator. The app requires iOS 16 or later and is compatible with iPhone and iPad.
The iOS app is crashing or not loading. What should I do?
First, ensure you are running the latest version of the app by checking for updates in the App Store. Try force-closing the app and reopening it. If the issue persists, restart your device. If you continue to experience problems, please contact our support team with your device model, iOS version, and a description of the issue.
I cannot sign in to my account. What should I do?
Check that you are using the correct email address and password. If you have forgotten your password, use the 'Forgot password?' option. If your account has been locked or disabled, contact your organisation administrator. If you believe there is a technical issue, please reach out to [email protected] with details of the error message you are seeing.
How do I add or remove team members from my Workspace?
Team member management is handled by your Workspace administrator. Administrators can invite new users and manage existing user roles and permissions from the Workspace settings panel.
Is my data backed up?
Yes. RepU Workspace data is automatically backed up on a daily basis. In the event of data loss, please contact support immediately and we will work to restore your data.
How do I export my data from RepU Workspace?
Data export options are available within the Workspace settings for administrators. If you require assistance with a full data export, please contact [email protected]
How do I cancel my subscription?
To cancel your RepU Workspace subscription, please contact us at [email protected] at least 14 days before your next billing date. If you subscribed via an iOS in-app purchase, you can manage your subscription through your Apple ID settings in the App Store.
Deleting your account
You have the right to delete your RepU Workspace account and all associated personal data at any time. Account deletion is permanent and cannot be undone. All your data — including projects, contacts, files, and messages — will be permanently removed from our systems within 90 days of the deletion request.
To request account deletion:
- Email us at [email protected] with the subject line "Account Deletion Request"
- Include the email address associated with your account
- We will confirm receipt within 2 business days and process the deletion within 30 days
If you subscribed via iOS in-app purchase, please also manage your subscription via your Apple ID settings before submitting a deletion request, to avoid future charges.
Privacy & data rights
You have the right to access, correct, export, and delete your personal data. For a full explanation of how we collect, use, and protect your data — including your rights under GDPR — please read our Privacy Policy.
Read our Privacy Policy →